http://www.intelligentcrm.com/feature/010524/feat1.shtml
CRM is, by far, one of the fastest growing and most misunderstood business
areas today. CRM, when successful, has been proven to have a tremendous
ROI. Statistics from myriad sources consistently show that companies
successfully implementing customer-centric CRM enjoy higher prices, faster
growth rates, lower customer turnover, increased market share, and higher
margins.
http://www.himss.org/ASP/index.asp
HIMSS (Healthcare Information and Management Systems Society) is the
healthcare industry's membership organization exclusively focused on
providing leadership for the optimal use of healthcare information
technology and management systems for the betterment of human health.
Welcome to ENTECH-Empowering Nonprofits in Technology